Frequently Asked Questions (FAQs)
How do I purchase tickets?
You can purchase tickets online through our official website or authorized ticketing partners - Eventbrite and Eventfinda. We do not recommend purchasing from any unofficial resellers.
What is the difference between General Admission and All Inclusive Ticket?
The difference between the two is that All inclusive tickets include food and beverages served throughout the 2hr session. Please find our menu here.
Will I receive a physical ticket or an e-ticket?
Most of our events use e-tickets, which will be sent to your email after purchase. Please bring a digital or printed copy with you for entry.
Can I get a refund if I can’t attend?
All sales are final. Refunds are only available if the event is canceled or rescheduled, please refer to the terms page for full refund details.
What happens if the event is canceled or postponed?
If the event is canceled, you will receive a full refund. If it's rescheduled, your ticket will remain valid for the new date. Refunds for rescheduled events may be requested within a specific timeframe.
Can I transfer my ticket to someone else?
Yes, tickets are generally transferable unless otherwise stated. Be sure to update the attendee information if the event requires ID matching.
Is there an age limit for the event?
Please refer to the specific event details. Some events may be 18+ or 21+ due to licensing, while others are family-friendly.
What ID do I need to bring?
A government-issued photo ID may be required for age-restricted events or to verify your ticket at entry.
What time do doors open?
Door opening times will be listed on your ticket or event page. We recommend arriving early to avoid delays.
Is parking available at the venue?
Parking availability varies by location. Please check the event page for parking details, directions, and public transport options.
What can I bring into the venue?
Bag policies, prohibited items, and security checks will be listed on the event page. Typically, large bags, weapons, outside food/drink, and professional cameras are not allowed.
Are accessible seating and services available?
Yes, we strive to make our events accessible to all guests. Please contact us in advance for accessible seating or additional assistance.
What if I haven't received my ticket?
First, check your spam or junk folder. If you still can't find it, contact our support team at pauloproductionsnz@gmail.com with your order number.
Effective Date: 1/04/2025